Returns & Exchanges
Due to the perishable nature of our gourmet cookies, we cannot accept returns once a shipment has been delivered. However, if your order arrives damaged or incorrect, we are committed to making it right with a replacement or store credit.
Inspect Your Delivery
Examine your cookie package immediately upon arrival to ensure all items are present and the packaging is intact.
Document Issues
If there is damage or an error, take clear photos of the cookies and the shipping label within 24 hours of delivery.
Contact Support
Email our customer care team at [email protected] with your order number and the photos of your concern.
Resolution Process
Our team will review your claim and issue a fresh replacement shipment or a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing